CV

Amag Technology · Tewkesbury

• Creating and managing Azure VMs, storage accounts, DNS, backups and disaster recovery.
• Patching Windows and Linux servers (GUI and CLI) and monitoring vulnerabilities using Azure Defender for Cloud and Tenable.
• Testing software releases in pre-production and deploying to production and private hosted customer environments.
• Regularly testing and verifying backups and DR plans, and reviewing system performance.
• On-call rotation to ensure 24/7x365 support for private hosted customers.
• Led upgrades of SonarQube and Dependency Track systems, managing backups, downtime, and team communication.

Amag Technology · Tewkesbury

• Managing user permissions in Active Directory and creating accounts across multiple applications.
• Re-patching network switches, providing remote support, and resolving incidents.
• Key part of the Google to Windows migration project: setting up test machines, converting devices to domain, and writing documentation.
• Supporting both Amag Technology and G4S Fire and Security.

Amag Technology · Tewkesbury

• Providing technical support via phone and email, managing tickets through Zendesk.
• Setting up VM test environments for troubleshooting access control systems.
• Handling SQL databases — restoring, taking backups, and applying scripts.
• Led monthly Windows Patch Testing, documenting results and distributing to customers worldwide.

Sopra Steria (Gloucester County Council) · Gloucester

• Providing 1st/2nd line support for Windows 7 and Windows 10 across 4,500+ users over 90 sites.
• Managing users and group accounts in Active Directory.
• Building and configuring laptops using SCCM, with BitLocker encryption for device security.
• Part of the Windows 10 roll-out project and creating technical support documentation.

Birmingham City University

Modules included Computer Networking, Switched LANs & WANs, IT Infrastructure Services (DHCP, DNS, Group Policy), Wireless Networks, and ICT Programming (Python & Java).