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Work Experience

Cloud Infrastructure Specialist

Amag Technology · Tewkesbury

  • Creating and managing Azure VMs, storage accounts, DNS, backups and disaster recovery.
  • Patching Windows and Linux servers (GUI and CLI) and monitoring vulnerabilities using Azure Defender for Cloud and Tenable.
  • Testing software releases in pre-production and deploying to production and private hosted customer environments.
  • Regularly testing and verifying backups and DR plans, and reviewing system performance.
  • On-call rotation to ensure 24/7x365 support for private hosted customers.
  • Led upgrades of SonarQube and Dependency Track systems, managing backups, downtime, and team communication.
IT Site Engineer

Amag Technology · Tewkesbury

  • Managing user permissions in Active Directory and creating accounts across multiple applications.
  • Re-patching network switches, providing remote support, and resolving incidents.
  • Key part of the Google to Windows migration project: setting up test machines, converting devices to domain, and writing documentation.
  • Supporting both Amag Technology and G4S Fire and Security.
Technical Support Technician

Amag Technology · Tewkesbury

  • Providing technical support via phone and email, managing tickets through Zendesk.
  • Setting up VM test environments for troubleshooting access control systems.
  • Handling SQL databases — restoring, taking backups, and applying scripts.
  • Led monthly Windows Patch Testing, documenting results and distributing to customers worldwide.
Desktop Administrator / Engineer

Sopra Steria (Gloucester County Council) · Gloucester

  • Providing 1st/2nd line support for Windows 7 and Windows 10 across 4,500+ users over 90 sites.
  • Managing users and group accounts in Active Directory.
  • Building and configuring laptops using SCCM, with BitLocker encryption for device security.
  • Part of the Windows 10 roll-out project and creating technical support documentation.

Education

BSc (Hons) Computer Networks

Birmingham City University

Modules included Computer Networking, Switched LANs & WANs, IT Infrastructure Services (DHCP, DNS, Group Policy), Wireless Networks, and ICT Programming (Python & Java).

Tools & Technologies

Microsoft Azure Docker Grafana ElasticSearch RabbitMQ Redis Tenable Sophos Cloudflare SQL Management Studio SCCM Active Directory VirtualBox Citrix WhatsUp Gold Zendesk